After months of negotiation and an extra legislative session, we finally have information on how caregiver overtime will be implemented. There are some details still to be worked out, but here’s the short version: most caregivers who are already working more than 40 hours a week will continue to be able to work their same hours, and thousands of caregivers will see increased pay!

Starting April 3, caregivers will earn time and a half for all hours worked over 40 hours a week. 

IPOne, DSHS’s payroll system, needs to implement systems changes before overtime hours will be paid. We are continuing to monitor the situation to ensure that everyone is back paid the overtime they are owed retroactive to April 3.

Caregivers who worked an average of 40 hours a week in January 2016 will be able to continue to get paid for up to 65 hours a week through June 30, 2017, and 60 hours a week after that. You will also be able to get an Exception to Rule (ETR) to be able to work additional hours beyond that for your client.

Almost 5000 caregivers will see millions of dollars in increased pay thanks to overtime! 

The details of this still have to be worked out, but caseworkers will be reviewing all clients who are getting more than 65 hours of care per week from a single caregiver. None of them will get their hours cut, but some may be told they need to shift hours above 65 per week to a second provider. If you currently provide more than 65 hours a week you will be able to apply for an Exception to Rule (ETR). First, your client will be assessed—details on that process are forthcoming. Then, the ETR should be filed with your caseworker, but if you need help preparing your ETR at that time, our Member Resource Center will be able to help: call 1 (866) 371-3200 or email mrc@seiu775.org.

If you work more than 65 hours a week and you aren’t able to get an ETR to keep working those hours, we may also be able to find other ways to help you and your client get the hours you need.

There are still details to be worked out, and we will keep you updated as this rolls out over the next few weeks.

Our movement of tens of thousands of caregivers demands that caregiver voices are heard. When we fight, we win. 

This post has been edited to reflect the correct start date for time-and-a-half pay: April 3. It was later edited to note that caregivers will not see overtime on their checks right away, but will get backpay to April 3 once IPOne implements systems changes.

UPDATE 3/25:

IPONE UPDATE: IPOne’s website (IPOne.org) is currently down. IPOne has let us know that THEY CANNOT MODIFY TIMESHEETS OVER THE PHONE CURRENTLY, but they are available for other concerns at (844) 240-1526. Because of the system downtime, they are expanding their call center hours, and will be open 8 a.m. to 3 p.m. Saturday and 8 a.m. to noon on Sunday. We’re continuing to explore options that will hold IPOne accountable.

IPOne tells us they’re expecting the system to be back up around 3 p.m. today.

UPDATE 3/23: 

The second IPOne timesheet deadine is TODAY (Wednesday, March 23)! We are holding office hours again (addresses and times below) in case anyone needs to stop by to use our fax machine or Internet service. Stay tuned for office hours at more locations.

Bremerton
3721 Kitsap Way Suite 5 (map)

3 p.m. to 5 p.m.

Everett
1721 Hewitt Ave Suite 507 (map)
12:30 p.m. to 5 p.m.

Seattle
215 Columbia St (map)
1 p.m. to 5 p.m.

Spokane
124 E Augusta Ave Suite 400 (map)
11 a.m. to 3 p.m.

Tacoma
15 Oregon Ave Suite 205 (map)
2 p.m. to 5 p.m.

Vancouver
105 E 25th St Unit A (map)
3 p.m. to 5 p.m.

We are working on building office hour schedules for every timesheet due date moving forward.

Despite the state’s multiple problems with their new IPOne system, they recommend attempting to submit online first. The system malfunction that caused error messages last week has reportedly been mostly fixed by IPOne. However, it still may take 2-3 tries to submit your timesheet online. If you try multiple times online and that does not work, IPOne call center representatives are available to take your timesheets over the phone. Only a handful of reps are available to do this, and we’ve heard reports of long wait times and call transfers being dropped.

You are always welcome to fax or mail as well. You can fax your timesheet to (844) 459-7416 or mail it to:

PPL Individual ProviderOne
PO Box 98698
Seattle, WA 98198

The phone app is offline until further notice.

SEIU 775 is continuing to hold IPOne and the state accountable, demand that they fix their problems, and take complaints seriously. We will continue to update you as soon as we get additional information.

March 18:

Many Individual Providers have been having trouble submitting their timesheet through DSHS’s new payment system, IPOne. While we’re keeping pressure on IPOne as they fix their problems, the system is still not fully functional. Because of this, some IPOne reps can now take your timesheet over the phone. You can also stop at an SEIU 775 office at various locations around the state (locations below) to use our fax machines or get help accessing the online page.

In response to our pressure on IPOne, they’ve extended the deadline to submit your timesheets  from March 16 to Monday, March 21 at 5 p.m. Note that mailed timesheets must be POSTMARKED by March 19 for the March 21 deadline. We’re fighting hard to make sure everyone gets paid on April 1.

To call in your timesheet: Call (844) 240-1526 and speak with a representative. Please note that only a small number of IPOne reps can take timesheets over the phone and you may experience long wait times if you choose this option. The IPOne call center will be operating under expanded hours on Saturday from 8 a.m. to 3 p.m.

To fax in your timesheet: Print a copy of your timesheet from the IPOne website and fax it to (844) 459-7416. You can also take a clear photo of your timesheet and fax it to that number using a web-based fax service like FaxZero.

To mail in your timesheet: Print a copy of your timesheet from the IPOne website and mail to:
Public Partnerships, LLC
Individual ProviderOne
PO Box 98698
Seattle, WA 98198
To be received in time for the March 21 deadline, mailed timesheets MUST be postmarked by Saturday, March 19!

To get help submitting your timesheet in person, visit any of the below union offices at the listed times:

Bremerton
3721 Kitsap Way Suite 5 (map)
Friday, March 18 4 p.m. to 7 p.m.
Sunday, March 20 1 p.m. to 4 p.m.

Everett
1721 Hewitt Ave Suite 507 (map)
Friday, March 18 4 p.m. to 7 p.m.
Monday, March 21 10 a.m. to 1 p.m.

Olympia
906 Columbia St SW Suite 203 (map)
Friday, March 18 4 p.m. to 7 p.m.
Monday, March 21 10 a.m. to 1 p.m.


Pasco
824 W Lewis St Suite 102 (map)
Friday, March 18 4 p.m. to 7 p.m.
Monday, March 21 10 a.m. to 1 p.m.

Seattle
215 Columbia St (map)
Friday, March 18 from NOW until 5 p.m.
Monday, March 21 8 a.m. to 5 p.m.


Spokane
124 E Augusta Ave Suite 400 (map)
Friday, March 18 4:30 to 8 p.m.
Monday, March 21 11 a.m. to 2 p.m.


Tacoma
15 Oregon Ave Suite 205 (map)
Sunday, March 20 12 p.m. to 4 p.m.
Monday, March 21 10 a.m. to 1 p.m.

Vancouver
105 E 25th St Unit A (map)
Friday, March 18 4 p.m. to 7 p.m.
Monday, March 21 10 a.m. to 1 p.m.

Alternatively, you can continue to try to submit your timesheet online. Please note that it may take 3-4 attempts before it goes through. We appreciate your ongoing feedback about this issue and have been passing your concerns, comments, and stories on to IPOne.