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All IPs have transitioned to Consumer Direct of Washington (CDWA) as our new legal employer. The wages, benefits, and representation you count on as part of our SEIU 775 Union contract stay the same. Your client continues to direct their care.

Get Help and Contact CDWA 

If you need help or have questions, contact CDWA at: 
Email: InfoCDWA@ConsumerDirectCare.com   
Toll-Free Phone Number: 866-214-9899   
For deaf and hard of hearing: 877-398-7969
Text: 877-532-8568
Website: www.ConsumerDirectWA.com    

In-person help: You can schedule an in-person office visit in Lacey, Everett, Federal Way, and Spokane. CDWA also has a limited number of in-person events around the State, including some with language interpretation. Go to CDWA’s event calendar to schedule an appointment.

Frequently asked questions

Why does my Paid Time Off (PTO) balance appear incorrectly in DirectMyCare?

CDWA announced that PTO has been successfully transferred from IPOne and the balances should appear correctly on DirectMyCare. IPs can claim their PTO. If there are any issues you should contact CDWA.

How can I claim mileage?

Mileage is no longer authorized under a service line. Instead, the Case Manager’s authorized mileage is under approved tasks. To claim mileage, you will need to select mileage when submitting completed tasks for the shift.

How can I claim non-service hours?

You can go to the “Time Entry” page in the DirectMyCare portal and select “Admin Time” from the drop-down menu. You will see service codes for the authorized non-service hours such as PTO, Travel Time, or Training hours.

How does the process for authorizing personal care service hours and mileage work?

The client’s DSHS Case Manager sends the authorization to CDWA. If the client has one IP, CDWA opens authorization for that IP. If the client has multiple IPs, they or their authorized representative must allocate the hours for each IP before CDWA can open authorizations.

Who authorizes my training pay?

CDWA opens payment authorizations for any required training.

How can I claim mileage?
Mileage is no longer authorized under a service line. Instead, the Case Manager authorized mileage is under approved tasks. To claim mileage, you will need to select mileage when submitting completed tasks for the shift.

How can I claim non-service hours?
You can go to the “Time Entry” page in the DirectMyCare portal and select “Admin Time” from the drop-down menu. You will see service codes for the authorized non-service hours such as PTO, Travel Time, or Training hours.

How does the process for authorizing personal care service hours and mileage work?
The client’s DSHS Case Manager sends the authorization to CDWA. If the client has one IP, CDWA opens authorization for that IP. If the client has multiple IPs, they or their authorized representative must allocate the hours for each IP before CDWA can open authorizations.

Who authorizes my training pay?
CDWA opens payment authorizations for any required training.

How does CDWA notify IPs of our background check renewal deadline approaching?

CDWA sends the following reminder notices to IPs in U2 system:

  • 60-day reminder – IP gets a U2 notice
  • 30-day reminder – IP gets a U2 notice
  • 15-day reminder – IP gets a U2 notice and a reminder call
  • 10-day reminder – U2 notice is sent to both IP and the client’s CM, the client gets a reminder call
  • 5-day notice – IP gets a U2 notice and a phone call
  • Expiration notice – IP, CM, and the client get a U2 notice. A physical letter is also sent to the client.

My background check shows as expired in DirectMyCare even though I renewed it before transitioning to CDWA. Why is this happening?
This may be because the background check was not completed correctly. You can contact CDWA or reach out directly to the BCCU to resolve the issue.

When my background check expiration date is approaching, do I need to wait for instructions from CDWA?
No, you can contact the Background Check Central Unit (BCCU) directly for instructions.

I cannot claim all the hours I was authorized for the month. Have Work Week Limit rules changed?
Work Week Limit rules remain the same for IPs. IPs can’t go over their WWL in a workweek (Sunday-Saturday) regardless of what their monthly authorization is.

What is included in the CDE rate? How much goes towards administration and how much towards IP wages and benefits?

DSHS has received questions about state system generated letters that you may have received regarding the Consumer Directed Employer (CDE) rate of $31.32 which is paid by the state of Washington to Consumer Direct Care Network – Washington. This amount includes an hourly labor rate for IP wages, benefits, taxes, and other employee-related expenses and an administrative rate for the employer functions CDWA is required to provide under their contract. This is not a rate specific to any particular caregiver -different caregivers have different wage rates based on their career cumulative hours and other factors like differentials and overtime pay. This is the standard single rate paid to the CDE for all hours worked by all caregivers, which is a weighted average rate that accounts for those differences.

As an IP, your individual rate of pay will remain the same as it is today upon transition to the CDE. The expenses that the State of Washington previously has been responsible for paying to cover benefits described in the Collective Bargaining Agreement and employer taxes are now paid directly to the CDE as part of the hourly rate.  As the employer, CDE will be responsible to manage these employee-related expenses.

Does this impact taxes for IPs?

CDE will not impact the tax status of Individual Providers. IPs who qualify under the Difficulty of Care income exemption may continue to exclude income from federal income tax reporting. IPs who are currently exempt from FICA and FUTA will continue to be exempt.

Where can I find more information about CDE and CDWA?
You can find more information at DSHS’s website and also at CDWA’s website.

You can always reach us by contacting the Member Resource Center

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1 (866) 371-3200

Available Monday-Friday, 8 a.m. to 4:30 p.m. Our representatives speak 8 languages, and interpretation services are always available.

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