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Para información en español. 

Starting in 2021 and through 2022, IPs will be transitioning to a “Consumer-Directed Employer” (CDE). DSHS has selected Consumer Direct of Washington (CDWA) to be the Consumer-Directed Employer. CDWA will replace the State of Washington as the legal employer for IPs and take over payroll from IPOne. The wages, benefits, and representation you count on as part of our SEIU 775 Union contract will stay the same. Your client will continue to direct their care.

Go here to read more about CDWA, including an FAQ.

Phase 1. November 1, 2021, to January 24, 2022 — All IPs in Ferry, Island, Kitsap, Lewis, Mason, Pend Oreille, Pierce, San Juan, Skagit, Spokane, Stevens, Thurston, Whatcom, and Whitman counties move to CDWA. This is Phase 1 of the CDWA transition.

Phase 2. January 1, 2022, to March 25, 2022 — All IPs in Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Cowlitz, Douglas, Franklin, Garfield, Grant, Grays Harbor, Jefferson, King, Kittitas, Klickitat, Lincoln, Okanagan, Pacific, Skamania, Snohomish, Wahkiakum, Walla Walla, and Yakima counties move to CDWA. This is Phase 2 of the CDWA transition.

How to Confirm CDWA As Your Employer 

Find tips on these steps at ConsumerDirectWA.com/IP-resources

  1. Find and open email from CDWA. Look for an email from CDWA via InfoCDWA@ConsumerDirectCare.com.  That email contains your personalized DirectMyCare login link. If you DO NOT get that email, check your spam folder and then call CDWA at 866-214-9899.   
  2. Log in to DirectMyCare. Log in to the DirectMyCare web portal (look for instructions in the email from CDWA) and complete the questions.
  3. Complete the questions in DirectMyCare.
  4. Complete your hiring documents. To do this, you will need: 
    • Your bank account number and bank or credit union routing number, if you are choosing to be paid via direct deposit. These can be found on your checks, as in this example. Or your Wisely account and routing number, if you currently have a Wisely card and want to keep it. If you don’t have a Wisely account and want one, CDWA can help you set it up.
    • Your current driver’s license and proof of insurance, if you drive your Client.  
    • Your I-9 documents to confirm you are eligible to work in the United States.  A comprehensive list of documents can be found here and proof can include a U.S. passport or a permanent resident “green” card or your driver’s license and social security card, along with other documents.  
    • You will need to give the email address of someone who can verify you by signing a form online as part of the I-9 process. This can be anyone you know who is reachable by email.  
  5. Complete your optional PAID 2-hour CDWA employment orientation. 
    Through CDWA’s employment portal you will get links to your paid two-hour employment orientation.  
  6. Submit a test shift
    • Live-in IPs submit a test shift in the DirectMyCare web portal
    • Non live-in IPs submit a test shift in the CareAttend EVV app (Google Play or Apple Store to download) and the DirectMyCare web portal

You are all done when you get an email from CDWA saying you are “Okay to Provide Care”. If you didn’t get one, call CDWA at 866-214-9899.

Get Help and Contact CDWA 

If you need help or have questions, contact CDWA at: 
Email: InfoCDWA@ConsumerDirectCare.com   
Toll-Free Phone Number: 866-214-9899   
For deaf and hard of hearing: 877-398-7969
Website: www.ConsumerDirectWA.com    

In-person help: CDWA is holding in-person events around the state and many will include interpretation. Please visit CDWA’s event calendar to find an In-Person Support Session.

Visit CDWA’s website for FAQs and other useful information. Go here to find translated information from CDWA.

General topic webinars, such as Client Responsibility, Payroll Schedule Change and Work Week Limits, can be registered for here. All webinar recordings can be found here.  

Caregiver Rhonda Parker, was part of a small group of IPs who already moved to CDWA. Watch this video for her tips on making the move easier, including watching for emails from CDWA, how to deal with your I-9, and how to know when you’re done with the process.

More about CDWA and the CDE 

CDWA will:

  • Onboard IPs
  • Follow the 2021-2023 collective bargaining agreement
  • Bargain with the Union
  • Administer programs such as unemployment and workers’ compensation
  • Issue paychecks
  • Implement an Electronic Visit Verification system
  • Replace IPOne as the payroll agent

The CDWA transition will happen in phases. Go here to view the phases.

We are continuing to work with DSHS and CDWA to ensure that caregiver values and needs are met during the transition. SEIU 775’s Executive Board believes CDWA will meet the criteria we established for our support. That means we expect CDWA will:

  • Maintain consumer direction
  • Abide by the terms of our Union contract and continue to raise wages, benefits, and other working conditions for home care workers
  • Give workers a voice in decision-making
  • Improve on technical systems, including the payroll system
  • Respect home care workers as professionals

We will continue to monitor progress toward implementation to ensure our principles are adhered to.

Our Union has always fought to make sure that IPs are treated as the health care professionals we are, and this includes having payroll and other systems in place to support us in our work. Hear from our Union leadership about the expectations we’ve set for DSHS and CDWA in this move and how our Union is actively working to ensure caregivers’ needs are met.

Frequently asked questions

What documents do I need to complete the I-9?

Here is a full list of the documents you need for the I-9. You’ll see that there are 3 lists of acceptable documents, A, B, and C. You need to provide either one document from the A list or two documents, one from each of the B and C lists.

For example, if you have a U.S. passport, Permanent Resident Card (also known as a Green Card), or Employment Authorization Document Card, which are all on list A, then you just need to provide that. If you don’t have one of those documents, then you will need to provide an identification card, such as a Driver’s License, voter registration card, or Tribal ID from list B, and also a social security card or a birth certificate, from list C. Please look at the full list of acceptable documents to see all the different types of documents which are accepted.

Who can sign my I-9 document?

Anyone you know who is reachable by email can verify who you are as part of the I-9 process. You will need to give their email address and then they will sign a form online to verify your identity. This can be a friend or family member and does not have to be your client.

How do I know when I’m done with moving to CDWA?

You will know you are done with all the steps to move to CDWA when you have successfully submitted your test shift and have gotten an “Okay to Provide Care” email from CDWA. If you think that you are all done and have not gotten that email contact CDWA at 866-214-9899.

What is CDE?
Case workers are pulled in multiple directions and too often don’t have time to meet the needs of caregiver or clients. Caregivers are often confused about who to call and get passed from one place to another. Through CDE, the State will contract with a professional private entity to take over payroll and administration. This will simplify the system and create a single place to go for employment-related questions. It will free up caseworkers to address client needs and will professionalize and improve payroll and administration.

Who is the CDE vendor?
The State of Washington announced there will be one CDE vendor: Consumer Direct Washington (CDWA).

How did the State decide on the vendor?
DSHS had a competitive bidding process to determine the Consumer Directed Employer.  Two bidders completed the full bid, yet only one successfully completed the contracting process. The State has picked CDWA to be the CDE employer for Individual Providers.

What is the timeline for the transition to CDE?
The transition began in September of 2021, with a pilot phase. Phase 1 began in November and then the rest of the state will transition in 2022. Go here to see the phases and timelines.

Will SEIU 775 become an employer?
SEIU 775 WILL NOT become an employer. The Consumer Directed Employer is a completely separate entity from SEIU 775. Our interest is making sure caregivers can continue to have a strong Union, the vendor is pro-worker and pro-Union, and Parent Providers, advocates for people with disabilities, and self-advocates are supported. SEIU 775 will continue to represent Individual Providers as their union and negotiate contracts with the CDWA.

Will we still have IPOne?
No. CDWA will replace IPOne as the payroll provider for IPs.

Does this impact taxes for IPs?
CDE will not impact the tax status of Individual Providers. IPs who qualify under the Difficulty of Care income exemption may continue to exclude income from federal income tax reporting. IPs who are currently exempt from FICA and FUTA will continue to be exempt.

What does this mean for overtime?
CDE will make some small improvements to overtime. The legislation that passed in Washington State kept the overtime limit at 65 hours/week (if the bill didn’t pass the limit would have gone down to 60), and it gives DSHS more flexibility to approve and create exceptions to the overtime limits.

Where can I find more information about CDE and CDWA?
You can find more information at DSHS’s website and also at CDWA’s website.

You can always reach us by contacting the Member Resource Center

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1 (866) 371-3200

Available Monday-Friday, 8:30 a.m. to 4:30 p.m. Our representatives speak 8 languages, and interpretation services are always available.

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